Refund Policy
This policy explains credit restoration for failed generations and the manual review process for credit purchase corrections and refunds.
1. Policy overview
SpicyCanvas AI offers one-time purchases of digital credit packs. This policy explains credit restoration for failed generations and how requests involving a completed credit purchase are reviewed.
Refunds and purchase corrections are not automatic. Each request is reviewed against the account, payment, credit-delivery and credit-usage records, together with any rights provided by applicable law.
2. Failed generations
When our system records a generation as failed, the credits charged for that request may be restored automatically under the current product logic. A low-resolution preview or incomplete result is not presented as a successful paid delivery when the requested delivery step fails.
If a recorded failure does not receive the expected credit restoration, report the job through in-app Feedback so the transaction record can be reviewed.
3. Credit purchase reviews
Before a purchase, the interface shows the credits, total price and applicable currency. Except where applicable law requires otherwise, delivered digital credits that have already been used are generally not refundable.
We may approve a correction or refund after manual review for a duplicate charge, an unauthorized transaction supported by evidence, credits not delivered after a confirmed payment, or another verified billing error. Submitting a request does not guarantee approval.
4. Creative results
AI output is subjective and can vary. Dislike of a successfully delivered creative result, without a verified technical or billing failure, is not by itself grounds for a refund. Users remain responsible for reviewing prompts, model, duration and resolution before submission.
5. Requesting review
Use in-app Feedback and include the relevant order or job ID, purchase date and a description of the problem. Do not send passwords, API keys, full card numbers or security codes. We will evaluate the service records and any rights provided by applicable law.